FAQ

General

Who is Real Skin?

A skincare clinic located in Singapore, specialising in skin treatments and empowering clients with skincare education.

We provide skin treatments such as facials and lasers and skincare products.

Where are you located at?

134 Jurong Gateway Road, #02-305, Singapore 600134
Nearest MRT: Jurong East (10 minutes walk)

What are your opening hours?

Monday to Friday: 11.30am to 9pm
Saturday & Sunday 9.30am to 6pm

Closed on Public Holidays.

Open by appointment only. Please contact us for self-collection or appointment bookings.

Connect with us

Telegram: @realskinsg
Instagram: @realskin.sg
Tiktok & Lemon8: @realskin.sg
Whatsapp: 8092 7912

Join our community for exclusive deals: Telegram Channel

To view our services and prices, click here

Recommended Skincare Routine for:

Dry to Normal Skin

Day ☀️
• Cleanse with water
• Intensive Hydrator
• Ultra Protector

Night 🌙

  • Oil cleanser
  • Gentle Cleanser
  • Renewal Treatment (up to 3 times a week)
  • Serums, toners, essences (optional)
  • Intensive Hydrator
  • Barrier Repair Cream
  • Blemish Cream (if needed, only on areas with acne or marks)

Oily Skin

Day ☀️
• Gentle Cleanser
• Ultra Protector

Night 🌙

  • Oil cleanser or Micellar water
  • Gentle Cleanser
  • Renewal Treatment (up to 4 times a week)
  • Serums, toners, essences (optional)
  • Intensive Hydrator
  • Blemish Cream (if needed, only on areas with acne or marks)

Acne-Prone Skin

We recommend incorporating these products into your skincare routine to help reduce acne breakouts and heal acne scars.

Renewal Treatment
Apply onto clean face, immediately after cleansing
• Dry and/or sensitive skin: At night, up to 3 times a week
• Oily skin: At night, up to 4 times a week

Blemish Cream
Apply as final step of skincare routine at night, on areas with acne or acne marks only. Use when needed.

Product-related

How long is the shelf life of the products?

Our skincare products can be kept for 2 years. Each product has an expiry date printed on the bottom of the bottle.


The current batch of products will expire around Nov 2027.

How should I store the products?

Store in a cool and dry place, away from light and heat.

Are the products fragrance-free?

All our products are fragrance-free, with the exception of the Gentle Cleanser, which contains trace amounts of fragrance.

The full ingredient list can be found under each individual product's listing.

Is it safe for pregnant ladies?

All of our products are safe for use during pregnancy, except the Blemish Cream, which contains retinol.

Although not scientifically proven, some preliminary case studies have found retinol traces in human waste/discharge, suggesting potential absorption of topical retinol.

We recommend pregnant ladies to avoid any products containing retinol, regardless the brand.

Ordering & Shipping

Can I self-collect my order?

Yes, self-collection is free at our store:
134 Jurong Gateway Road, #02-305, Singapore 600134

Self-collection by appointment and within operational hours only. Please contact us before dropping by.

How long does shipping take?

Once your order is confirmed, we will dispatch your parcel within 48 hours. You can expect to receive it within 2 to 4 business days.

How can I track my order?

You can track your parcel here: https://www.singpost.com/

Where do you ship to?

We only ship within Singapore at the moment.

Returns & Exchanges

What is your return & exchange policy?

We do not offer returns or exchanges, except in the event the wrong product has been sent. In which case, please contact us within 3 days of receiving your parcel.

What if I received the wrong product?

Please contact us within 3 days of receiving your parcel, we will make necessary arrangements for an exchange.